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Frequently Asked Questions

GENERAL

Why are you called OneNine5?

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The most common question we are asked and it's more simple than you might think! We founded OneNine5 with a passion to travel and visit a new country and there are 195 countries on planet earth to visit.

Why is your logo a Humpback whale?

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We were inspired to take a positive action by the great man, Sir David Attenborough and Sunday evenings spent watching Blue Planet II. Whales like all marine life are being severely impacted by ocean plastic.

Aside from being incredibly cool animals, whales are global travellers, just like us. Humpback whales can clock up over 16,000 miles (25,000 km) a year on their annual migration.

Where are you located?

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We are a team of four, primarily based in London, UK. Our products are designed in Shoreditch, East London.

Where are your products made?

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Our eco-conscious travel goods are manufactured in China. We have a great relationship with a responsible manufacturer. We pay a fair price to them for our goods, ensuring they provide their staff with the right working conditions and salaries.

Why do you only create unisex products?

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We want to challenge gender stereotypes that exist in the travel goods industry. Your gender shouldn't define your actions and tastes.

When we set out to redesign our eco-conscious wash bag in 2018 we quickly noticed that brown or brown leather wash bags were the common choice for males whilst floral cotton pouches were aimed for females.

What inspired the names of the four colours?

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Each colour is inspired by a beautiful coastal and natural feature.

Havelock Blue - inspired by the beautiful blue waters surrounding a small island that forms part of the Andaman Islands in the Bay of Bengal, India.
Komodo Pink - inspired by the sparkling pink sandy beach you'll discover on Komodo Island, Indonesia.
Miho Black - inspired the long strip of black volcanic sand, on the Miho Peninsula in Japan.
Moeraki Grey - inspired by the Moeraki Boulders at Koekohe Beach on New Zealand's, South Island.

I'm a OneNine5 VIP, what does this mean?

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If you've received an email, welcome to the club! This means you’ll receive the following exciting benefits: 

Early access to promotions and competitions (before all other subscribers).

Hear about new products or colours first, directly from Alex the Founder.

The opportunity to help us develop new products.

The chance to feature your product shots on our social media channels.

Do you run promotions or sales?

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A couple of times a year we might run a short term promotion. If you want to be the first to find out about these ensure you're signed up to our newsletter or follow us on either Facebook or Instagram.

If you're a first time customer, you can get 10% off that first order. When you sign-up to our newsletter, you'll receive an email with a unique discount code.

How do I listen to the OneNine5 Purpose Podcast?

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The podcast is available on the following platforms

Apple podcasts

Spotify

SHIPPING & RETURNS

What are the shipping costs?

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We provide more detail on all shipping options and regions here.

My order hasn't arrived, help!

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Sorry to hear this, we work with trusted logistics partners but very occasionally, shipments can be delayed or go missing.

All our shipments are sent with tracked shipping, please check the tracking details via the email you'll receive upon dispatch. If you still need support, get in touch here.

I've ordered a bundle and one item is missing

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When you order the travel bundle, the Eco Essentials Pouch is packed inside our Eco-Conscious Wash Bag. Be sure to have a check inside the toiletry bag.

Do you offer free delivery?

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Yes we do!

UK customers receive free shipping for orders over £22.50

EU customers (zone 1 & zone 2) receive free shipping for orders over £50.00

EU customers (zone 3) receive free shipping for orders over £80.00

Does UK next day shipping apply to weekends too?

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No, next day shipping is only available between Monday to Friday.

If you place an order with next day shipping on Friday or Saturday, your order will arrive on Monday.

Will I be charged additional fees for shipping to an EU country?

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If you are shipping to a delivery address within the EU, import duties may be applied by the courier and you will be required to pay these fees.

Our logistics partners will notify you of these fees via either an email or text message. If you don't arrange prompt payment of these fees, our logistics partner could return your order to us.

You don't ship to my country of residence, what can I do?

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Contact us! We'll do our best to figure something out.

Get in touch here and we'll come right back to you.

I would like to return an item

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We'll refund your purchase if your order is returned to us within 30 calendar days. Your order must be unused and in the same condition that you received it. It must also be in the original packaging.

Full details of the returns process can be found here.

We do not offer free post returns. We cannot be held responsible for any returns that are lost in the post so we strongly recommend using a signed for service when posting returns to us.

When will I receive my refund?

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Once your return is received and inspected, we will send an email to notify that we have processed the refund for your return.

Once approved, your refund will be automatically applied to your credit card or original method of payment, usually within 5 working days.

ECO EFFORTS

What does eco-conscious mean?

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We refer to our travel goods as ‘eco-conscious’, to prioritise transparency and trust with you. To us, ‘eco-conscious’ says we are not perfect but we promise you that we are trying. We are committed to ensure that OneNine5 positively impacts our planet and the environment.

Want to read more about our environmental sustainability priorities and commitments? Click here.

Are your travel goods vegan friendly?

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Yes! Across our entire range, no animal products are used in any of our materials.

Isn't vegan leather plastic though?

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Yes, you're right! Our outer vegan leather is made from a recyclable polyurethane. After testing we felt it was the most durable and long lasting option.

Fast fashion and the disposable mindset are harming our planet, over consumption is a huge problem. We design our travel goods to be well used (and hopefully well loved) for years to come. We believe you should ‘buy less and buy well’. Purchasing good quality items that last will prevent the need to repurchase and as a result, create less waste.

Want to read more about the materials used in our eco-conscious travel goods? Click here.

What is the 100% recycled plastic lining made from?

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The water repellent lining of all our travel goods is made from recycled polyester, often referred to as rPET and certified by Global Recycled Standard.

This is a great way to reuse plastic from some of the worst contributors like single-use drinks bottles.

Want to read more about the materials used in our eco-conscious travel goods? Click here.

Logo to certify Global Standard Recycled materials

How do you minimise material waste during manufacturing?

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We repurpose off-cuts of textiles and materials, like the zipper pullers of our Eco-Conscious Wash Bags.

We reuse the 100% recycled plastic lining across different products.

We don't launch limited edition colours, we'll launch a new colour if he's here to stay to ensure all material is used.

The coconut fibre padding of our Eco-Conscious Laptop Sleeve is pre-cuts to ensure almost zero waste.

Want to read more about the materials used in our eco-conscious travel goods? Click here.

Is your packaging eco-friendly?

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When it comes to the packaging of our travel goods, we keep things simple to minimise waste. All our packaging is either home compostable, recyclable or made from recycled materials.

Want to read more about the packaging used for our eco-conscious travel goods? Click here.

I've bought your travel goods, how do I safely dispose of the packaging?

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Kraft paper sleeve - recycling bin.

Clear shipping bag - home compostable. Will safely dissolve in hot water, above 70°c (158°F).

Shipping Boxes - recycling bin.

Essentials Pouch shipping bag - home compostable.

Laptop Sleeve shipping bag - recycling bin.

Want to read more about the packaging used for our eco-conscious travel goods? Click here.

How does the OneNine5 'Return-to-Recycle' scheme work?

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We're proud to be one of the first to launch a scheme of this type in the travel goods industry.

UK customers can return their well-used OneNine5 travel goods to us free of charge and we commit to either reuse or recycle the materials. Please click here for full details and instructions.

Good news! When you return your well-used travel products to us, we'll give you a discount code for 15% off your next order.

Are there other ways to recycle my OneNine5 travel goods?

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Yes, there's a couple more suggestions to ensure our travel goods don't end up in landfill at the end of life.

1. We've teamed up with ReGain App and UK customers can recycle our products, amongst other textiles via this app.

2. You can find your nearest textile recycle bin in your local area via this link.

We've written a blog post here to explain more about all the options.

What does it mean that my shipment is 'carbon neutral'?

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This means we produce a net zero amount of carbon dioxide associated with the shipment of your package.

In order to achieve this we offset the CO2 emissions of each delivery, by donating contributions towards Pachama’s forest conservation project Acapa – Bajo Mira y Frontera in Colombia.

I have an idea that would improve OneNine5's eco credentials

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Amazing, we'd love to hear it! We're not perfect and with the support of our customers and community, we want to improve.

Get in touch and share your ideas.

WASH BAG

What are the dimensions of the Eco-Conscious Wash Bag?

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Our Eco-Conscious Wash Bag has been created with the requirements of the modern traveller in mind.

The dimensions of the outer wash bag are (H x L x W): 18 x 23 x 7cm with a 2.9 Litre volume.  

The dimensions of the airport approved clear liquid toiletry bag are (H x L x W): 16 x 22 x 3cm, with a 1 Litre volume.

How should I clean the outer of my wash bag?

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Our top tip for cleaning the outer vegan leather is to give it a good wipe with a non-abrasive, antibacterial & biodegradable wipe.

Just make sure it doesn't include any kind of bleaching agent.

Is the removable clear pouch approved to carry liquids and cosmetics on flights?

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We've carefully designed the removable and clear pouch to comply with EU & TSA airport security requirements. To ensure we comply, the pouch is:

1 litre in volume.

both transparent & resealable.

To read more on this, UK air passengers can find government information here. US air passengers can find government information here.

Do airport security refuse air passengers with their own clear pouch?

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We have heard of isolated occasions where a member of the airport security staff has instructed passengers to replace their toiletries and cosmetics into a single-use bag at the airport.

There's no government guidance that stipulates the clear bag must be issued by the airport and we're trying to educate and change this incorrect guidance.

If this occurs when travelling, please let us know so we can contact the airport to challenge this...and ditch the single-use plastic bag for good!

Does the Eco-Conscious Wash bag have a hanging hook?

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Yes it does! This was one of our crucial design elements, which is zipped away in the outer rear pocket pocket. It's ideal to hang up the wash bag in the gym, on the bathroom door or even a more adventurous setting...like a tree branch whilst camping.

What's the maximum weight inside the wash bag, when hung up?

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We have tested the wash bag hanging hook up to a weight of 5kg (should you have that many toiletries).  

The inner clear pouch looks a little cloudy, is this normal?

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Where our products are stored in a warehouse prior to dispatch, the colder temperature can cause that condensation/ cloudy effect on the clear TPU pouch.

Our products are stored in a sealed clear bag and are never opened or tampered with prior to shipment.

The outer zip feels a little stiff, is that normal?

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The more you use the wash bag, the easier you’ll find the zip glides. We opted to use a waterproof zipper and this might feel a little different to a zipper on a regular garment or piece of clothing.

We’ve all been there when there’s a dreaded spillage or one of your toiletries burst on-the-go. If that happens the waterproof zip on the wash bag will ensure that the leak won’t seep out into your bag or suitcase too.

How do you know that UK airports distribute 151 million single-use clear plastic bags annually?

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Unsurprisingly, airports weren't prepare to share this data with us, so we conducted our own research...which nearly resulted in our Founder, Alex getting arrested at Gatwick Airport!

We combined data shared with us from staff at Gatwick airport, alongside our own data recorded of passengers passing through Gatwick Airport. We applied this model to all UK air passengers, which is obtained from public information shared via the UK Civil Aviation Authority.

Is the Eco-Conscious Wash Bag suitable to carry stoma/ ostomy supplies?

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Absolutely! We’re privileged to have a great relationship with the Ostomy community who use our wash bag to organise and carry their stoma supplies. If you’re heading away for a few days, admitted to hospital or just want to keep the supplies tidy at home, the range of internal pockets keep everything organised.

Alex our Founder had bowel surgery in 2018 and required a temporary ileostomy for six months, so we know first-hand about packing those spare bags, wipes, sprays like a pro.

LAPTOP SLEEVE

What are the dimensions of the Eco-Conscious Laptop Sleeve?

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Our Eco-Conscious Laptop Sleeve has an ultra slim design so it's easy to pack and carry but still packed with that essential padding and protection.

The dimensions of the laptop sleeve are (H x L x W): 25.5 x 35 x 2cm

How should I clean the outer of my laptop sleeve?

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Our top tip for cleaning the outer vegan leather is to give it a good wipe with a non-abrasive, antibacterial & biodegradable wipe.

Just make sure it doesn't include any kind of bleaching agent.

Is the inner padding really made of coconut fibres?

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It really is and it's a 100% natural material. You probably don't know it but you might have sat on furniture stuff with coconut fibres or even slept on a bed with a layer of coconut fibres.

This amazing material is the ideal natural alternative to plastic to protection your laptop or MacBook from bumps.

If you want to learn more, we explain more about our Coconut Padded Laptop Sleeve in this blog post.

Is the laptop sleeve suitable for the new Apple MacBook Pro 14-inch?

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Yes

What are the dimensions of the inner card holder?

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The inner card holder is designed to store a standard size credit card or business card - measuring 85 x 55mm

ESSENTIALS POUCH

What are the dimensions of the Eco Essentials Pouch?

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Our Eco Essentials Pouch is slim enough to carry in one hand but still roomy enough to pack all those on-the-go items you can’t leave home without.

The outer dimensions are (H x L x W): 12 x 20 x 3cm

What is a multipurpose design?

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It means our customers use the Eco Essentials Pouches for multiple different requirements and uses. To give you some idea from customer feedback on how they use our Eco Essentials Pouch:

The most common feedback shared. It is a place of safekeeping for all those small items that normally get lost at the bottom of your bag or backpack.

If you’re forever switching between different bags, there’s a good chance you’ve got loads of small items and valuables stashed inside the inner pockets. Keep them all in our Eco Essentials Pouch and it’s hassle free when switching between bags.

To keep valuable tech accessories safe on the commute or to keep wires and cables untangled.

To carry those essential cosmetics and make-up that you need to for a quick touch-up when out and about.

A home and place of safekeeping for medication or other medical equipment that you might need to carry.

The outer zip feels a little stiff, is that normal?

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The more you use the Eco Essentials Pouch, the easier you’ll find the zip glides. We opted to use a waterproof zipper, and this might feel a little different to a zipper on a regular garment or piece of clothing.

We know from customer feedback that customers store valuable items inside our Eco Essentials Pouch. If there’s ever a spillage inside the bag or backpack that you carry your Eco Essentials Pouch, the waterproof zip ensures your small valuables are safe and dry.

Can I fit an EpiPen inside the Eco Essentials Pouch?

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Yes you can! Assuming the average size of an EpiPen is around 5.5 to 6 inches, you'll have no problem storing this inside our Eco Essentials Pouch.

Is the Eco Essentials Pouch suitable to pack a MacBook Charger?

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No it’s a little too slim for Apple’s chunky MacBook chargers.

Is the Eco Essentials Pouch suitable to carry stoma/ ostomy supplies?

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Like our wash bag, we’ve had amazing feedback from the Ostomy community who trust our Eco Essentials for those emergency supplies you carry when you leave home.

If you’re heading out for a few hours and still want to keep those emergency supplies nearby, our Eco Essentials Pouch is ideal for this requirement.

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