Returns Policy

Christmas Returns Policy

For any orders made from November 13th onwards, we offer an extended Christmas returns policy, until Jan 10th.

Standard Returns Policy

If you've changed your mind, or wish to return an unwanted gift, we'll refund your purchase if returned within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that the cost of return will need to be covered by the customer, as we do not offer free returns. OneNine5 cannot be held responsible for any returns that are lost in the post so we strongly recommend using a signed for service when posting returns to us.

1. Fill out online returns form

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2. Print & complete returns note

Please print off and fill out the OneNine5 Returns Note. Don't forget to include this returns note when you return the product to us.

All returns must be sent to: OneNine5, c/o fulfilmentcrowd, Matrix Park, Western Avenue, Chorley, Buckshaw Village, Chorley PR7 7NB, UK

For full details on our returns process, please read our returns & refund policy.