Refund policy

Returns & Refunds

Extended Christmas Returns Policy - For all orders placed from Nov 19th onwards, our returns window has been extended until Jan 10th 2023.

If you've changed your mind, or wish to return an unwanted gift, we'll refund your purchase if returned within 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that the cost of return will need to be covered by the customer, as we do not offer free returns. OneNine5 cannot be held responsible for any returns that are lost in the post so we strongly recommend using a signed for service when posting returns to us.

All returns must be sent to: OneNine5, c/o fulfilmentcrowd, Matrix Park, Western Avenue, Chorley, Buckshaw Village, Chorley PR7 7NB, UK

To complete your return:
1. Please submit a refund form on http://onenine5.com/pages/returns
2. Print and fill out the returns notes.
3. Ensure to include this note with the product(s) you return to us.

Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet:
1. Please check your bank account again or contact your credit card company. It may take some time before your refund to appear on your statement.
2. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@onenine5.com